Refund & Cancellation Policy
At pokecard, we treat every rare gem, graded slab, and deck staple with utmost care. Because trading card values fluctuate and condition is paramount, our return and cancellation guidelines are built for serious collectors at 42 Collector's Lane, Neo-Tokyo District.
Quick Policy Highlights
- Cancellations: Allowed within 2 hours of placing your order before courier dispatch from our Neo-Tokyo vault.
- Graded Slabs: PSA/BGS cases must remain uncompromised and sealed in original tamper-evident sleeves for return eligibility.
- Raw Cards: Verified against our high-resolution archival scans taken prior to shipment to prevent card-swapping.
Have a disputed delivery or damaged packaging?
Record an unboxing video upon receiving your Pokémon card parcel to fast-track any insurance claims.
Refund, Return & Exchange Policy
At pokecard, we understand that condition, authenticity, and secure transit are everything to a true collector. Here is our straightforward framework for returns, cancellations, and card guarantees.
7-Day Inspection Window
You have 7 days from the date your Pokémon TCG order is delivered to inspect your raw cards, sealed booster boxes, or professionally graded slabs (PSA/BGS). If an item arrives significantly not as described or damaged in transit, you are fully covered under our collector guarantee.
- Graded slabs must be returned in their tamper-evident casing untouched.
- Raw cards must be returned in the exact magnetic holder or top-loader provided.
- Sealed products (booster packs, elite trainer boxes) must remain unopened and factory-sealed.
Order Cancellations
Orders can be cancelled penalty-free anytime before they are packed and assigned a courier tracking number. Once handed over to our shipping partners at 42 Collector's Lane, Neo-Tokyo District, the standard return policy applies upon delivery.
Refund Processing Time
Once your return package arrives at our facility and our authentication team verifies the card condition against our high-resolution dispatch records, your refund is processed within 3-5 business days back to your original payment method (UPI, credit/debit card, or bank account for Cash on Delivery orders).
Need to raise a return?
Our support team is collector-friendly and ready to help resolve any transit issues or authenticity queries quickly.