This policy explains how Lumora handles the information used to process orders, deliver ambient lighting and desk-tech products, support warranties, and improve your shopping experience without selling your personal data.
Privacy Policy
Lumora designs night-mode lighting and desk-tech for immersive rooms. This policy explains how Lumora collects, uses, shares, and protects personal information when you browse, shop, review products, contact support, or interact with our store.
This policy applies to Lumora’s ecommerce storefront, product pages, cart, checkout, customer service channels, review features, email marketing, and post-purchase experiences. It does not cover third-party websites that we do not operate.
Last updated
January 15, 2026
We will update this page when our privacy practices materially change.
We collect the details needed to run a premium lighting store: your name, email, shipping address, billing details, order history, product preferences, support messages, and checkout activity. When you browse Lumora, we may also receive device, browser, approximate location, referral, and site interaction data so the storefront loads quickly and shows relevant products.
Your information is used to process orders, deliver sunset lamps and desk-tech safely, send order updates, prevent fraud, provide customer support, improve product recommendations, measure store performance, and keep our checkout, cart, warranty, returns, and review experiences working reliably.
We use cookies and similar technologies for core store functions such as keeping your cart available, remembering checkout progress, understanding product page performance, and measuring campaigns. You can limit cookies in your browser, but some shopping features may not work as intended.
Payment information is handled by secure payment processors and is not stored by Lumora in full card form. We use reasonable administrative, technical, and organizational safeguards to protect customer data, including access controls and encrypted transmission where appropriate.
We share information only when needed with service providers that help us operate the store, including payment processing, shipping, analytics, email delivery, fraud prevention, customer support, and warranty administration. We do not sell your personal information for money.
You can request access, correction, deletion, or a copy of your personal information by contacting us. You can also unsubscribe from marketing emails at any time using the link inside the message while still receiving essential order and account notices.
Ambient lighting feels personal because it shapes the room you live, work, and create in. We treat the information around those purchases with the same care: minimal where possible, protected where necessary, and transparent by default.
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information. You may also have the right to opt out of certain targeted advertising or profiling activities. To make a request, contact Lumora at the phone number above or write to our Soho address. We may need to verify your identity before completing the request.