We stand behind every photon. If your environment isn't transformed exactly how you imagined, our 30-day return policy and 1-year limited warranty ensure your space remains perfectly illuminated without the risk.
Not feeling the vibe? Return it within 30 days for a full refund. No questions, no friction.
Our hardware is built for the night. If it fails, we replace it immediately at zero cost to you.
We cover the logistics for all domestic orders over $50. Simply print your prepaid label and glow.
Refund & Cancellation Policy
Lumora gear is built for immersive rooms, desk setups, streams, and night-mode spaces. If something is not right, this policy explains exactly how we handle cancellations, returns, exchanges, and refunds.
Return window
30 days
Refund timing
5–10 days
Support line
Fast review
Orders can be cancelled for a full refund until the fulfilment team scans the parcel for shipment. Most Lumora orders move quickly, so contact us as soon as you notice an incorrect item, address, or variant.
If the carrier has already accepted the package, the order becomes a return instead of a cancellation.
Sunset lamps, star projectors, smart bulbs, LED strips, speakers, and desk tech may be returned within 30 days of delivery when they are complete, undamaged, and packed with all accessories.
Opened items are accepted when they are clean, tested, and returned with manuals, cables, remotes, mounts, and original packaging.
Once your return reaches our team, we inspect the product and issue approved refunds to the original payment method. Banks and card networks usually post the credit within 5–10 business days.
Shipping fees are refundable only when Lumora sent the wrong item, the item arrived defective, or the carrier confirmed delivery damage.
Email your order number and photos when an item is damaged, defective, or incomplete.
Wait for return authorization before mailing anything back, so your package can be matched to your order.
Pack the product in protective material; ambient lighting lenses, projector domes, and smart bulbs must not move inside the box.
Use the provided return instructions and keep the tracking receipt until your refund is complete.
Contact Lumora at +1 (800) 555-0199 before sending a return. Mail-in returns are processed through our support team at 450 Broadway, Soho, New York, NY 10013.
Contact support